211/988 Crisis Hotline

211 is one simple, easy-to-remember number to connect you to all the help and information you need in Athens, Crawford, Guernsey, Knox, Licking, Marion, Monroe, Morgan, Muskingum, Noble, Perry, Pickaway, Washington, and Wyandot Counties.

Just like 9-1-1 eliminated the need to remember the number to call the fire and police, 211/988 is the number to dial when you want to be connected to a wide variety of social, human and governmental services.

211/988 is a free and confidential referral service staffed by exceptional people who are able to stay professional, calm, and compassionate as they interact with callers who may be facing one of the most difficult days of their lives. Last year alone, we helped more than 32,000 of our neighbors navigate a complex web of resources and systems and get the help they needed quickly.

By Text:

Simply text your zip code to 898211, 24 hours a day, 7 days a week. (This service is not available in Marion County.)

By Internet:

The 211/988 Crisis Hotline database of over 1060 agencies and 4902 programs is also accessible on-line at www.referweb.net/chic.   The referral database includes resources for Knox, Licking, Marion, Morgan, Muskingum, Perry, Pickaway and Washington Counties, some surrounding areas, the state of Ohio and the United States.

Would you like your organization to be considered for the database? Contact our administrative offices at 740-345-6166 for more information or send an email to mail@pathwaysco.org. To view our inclusion/exclusion policy, click here.

Recovery Line

The Recovery Line offers support and coaching for people who are recovering from a variety of mental health issues. The Crisis Response Specialists are there at time when the counselor or case manager may not be available.

The Recovery Line works in conjunction with mental health professionals to support the recovery plans that have been negotiated with callers. If you are in recovery and would like some extra support with your plan, call 211/988 to find out how we can help. If you are a mental health professional and have a client that could benefit from the Recovery Line, call our administrative offices at 740-345-6166 during normal business hours. This is a free service.

Answering Services

The 211/988 Crisis Hotline provides a cost-effective way for social service agencies to remain available to their clients after-hours. Some of the local organizations served by Pathways include the Licking County Coalition for Housing, the Main Place, LAPP, the Licking County Board of Development Disabilities, New Directions, Winter Sanctuary, Life & Purpose Behavioral Health Services, and many more. Contact our administrative offices at 740-345-6166 for more information on how Pathways can help you meet the needs of your clients.